I have been working on chatbots for several months now, and this article I came across is a very good one. The 19 tips are really good en will definitely improve the quality of any chatbot you are building.
At Sabre Labs, we explore how exciting, up-and-coming technologies impact travel. Lately, one of these technologies has been conversational interfaces. We jumped on the chatbot bandwagon with enthusiasm last year, interacting with dozens of chatbots and building several prototypes of our own. Across our research and prototypes it became clear: we still have ways to go before “best practices” for conversational interfaces are established.